Enabling two-step verification (2FA) on flutter adds an extra layer of protection to your account. Even if your password is compromised, no one will be able to log in without the second step.
How to get started:
1. Log in to flutter and click the profile icon in the top right corner.
2. Go to "Account Settings" > "Security" section.
3. Toggle on the "Enable Two-Step Verification" option.
4. An OTP will be sent to your mobile — enter it to confirm.
5. From now on, an SMS OTP will be required each time you log in from a new device or browser.
Important: flutter will never call you or ask for an OTP via message — OTPs are only requested on your own screen at the time of login. Never share your OTP with anyone. If you have an issue Help Center Contact us.
How to get started:
1. Log in to flutter and click the profile icon in the top right corner.
2. Go to "Account Settings" > "Security" section.
3. Toggle on the "Enable Two-Step Verification" option.
4. An OTP will be sent to your mobile — enter it to confirm.
5. From now on, an SMS OTP will be required each time you log in from a new device or browser.
Important: flutter will never call you or ask for an OTP via message — OTPs are only requested on your own screen at the time of login. Never share your OTP with anyone. If you have an issue Help Center Contact us.
Forgetting your password is a common issue. The recovery process on flutter is straightforward and can usually be completed within 5 minutes.
Steps:
1. Login page Go to the site and click the "Forgot Password?" link.
2. Enter the mobile number or email address you used during registration.
3. A reset link or 6-digit OTP will be sent to your phone or email — it's usually delivered instantly, but if there's a delay, check both your inbox and spam folder.
4. Use the OTP or link to set a new password — at least 8 characters, ideally combining uppercase letters, numbers, and symbols.
5. Log in with your new password.
If you no longer have access to your registered phone number or email, contact us directly at support@flutter.wine. Once your identity is verified, our team will assist you.
Steps:
1. Login page Go to the site and click the "Forgot Password?" link.
2. Enter the mobile number or email address you used during registration.
3. A reset link or 6-digit OTP will be sent to your phone or email — it's usually delivered instantly, but if there's a delay, check both your inbox and spam folder.
4. Use the OTP or link to set a new password — at least 8 characters, ideally combining uppercase letters, numbers, and symbols.
5. Log in with your new password.
If you no longer have access to your registered phone number or email, contact us directly at support@flutter.wine. Once your identity is verified, our team will assist you.
Yes, flutter's referral program gives both you and your referred friend a chance to earn bonuses. It's one of flutter's most popular features.
How it works:
1. Log in and go to Account Settings or the "Refer & Earn" section.
2. You'll find your personal referral code or link — share it with your friend.
3. Friend Registration Enter your referral code in the form at the time.
4. Once your friend makes their first deposit, the bonus will be credited to both accounts.
A few key conditions to keep in mind: the referred friend must complete full registration and make a minimum deposit (usually ৳500 or more) for the bonus to apply. If the same person attempts to claim referral bonuses through multiple accounts, all associated accounts may be suspended. For the current bonus amount and exact terms Voucher page See here.
How it works:
1. Log in and go to Account Settings or the "Refer & Earn" section.
2. You'll find your personal referral code or link — share it with your friend.
3. Friend Registration Enter your referral code in the form at the time.
4. Once your friend makes their first deposit, the bonus will be credited to both accounts.
A few key conditions to keep in mind: the referred friend must complete full registration and make a minimum deposit (usually ৳500 or more) for the bonus to apply. If the same person attempts to claim referral bonuses through multiple accounts, all associated accounts may be suspended. For the current bonus amount and exact terms Voucher page See here.
flutter offers live scores and real-time match updates across cricket, football, tennis, and most other major sports.
To view live scores:
1. Log in and select "Sports Betting" from the menu, or Match Odds Go to section.
2. Select the "Live" tab — it will show all currently ongoing matches.
3. Click on any match to view the live scoreboard and in-play odds together.
4. Scores update automatically after every ball or event — no need to refresh the page.
Video streaming may also be available for select matches — look for the "Live Video" button on the match page. Streaming typically requires a positive account balance or an active bet on the relevant market. For live betting tips Betting Tips page See here.
To view live scores:
1. Log in and select "Sports Betting" from the menu, or Match Odds Go to section.
2. Select the "Live" tab — it will show all currently ongoing matches.
3. Click on any match to view the live scoreboard and in-play odds together.
4. Scores update automatically after every ball or event — no need to refresh the page.
Video streaming may also be available for select matches — look for the "Live Video" button on the match page. Streaming typically requires a positive account balance or an active bet on the relevant market. For live betting tips Betting Tips page See here.
KYC (Know Your Customer) is flutter's identity verification process. It is typically required when making a large withdrawal for the first time (৳10,000 or more). It's also there to protect you — so no one else can withdraw your funds.
What you'll typically need:
— Clear photos of the front and back of your National ID (NID) or passport.
— A selfie holding your NID (make sure the photo is clear).
— The name must match the one registered with your mobile banking account.
How to submit KYC: Log in and go to Account Settings > "Identity Verification" and upload your documents. The flutter team typically completes verification within 24–48 hours. You'll receive an email or SMS notification once it's done. If any image is blurry or cropped, you may need to resubmit — so take clear, well-lit photos.
What you'll typically need:
— Clear photos of the front and back of your National ID (NID) or passport.
— A selfie holding your NID (make sure the photo is clear).
— The name must match the one registered with your mobile banking account.
How to submit KYC: Log in and go to Account Settings > "Identity Verification" and upload your documents. The flutter team typically completes verification within 24–48 hours. You'll receive an email or SMS notification once it's done. If any image is blurry or cropped, you may need to resubmit — so take clear, well-lit photos.
flutter features thousands of slot games from multiple top providers including Pragmatic Play, PG Soft, and Habanero. With such a wide variety of slots, there's something for every type of player.
Main types:
Classic Slots: 3 reels, straightforward gameplay — a great starting point for new players.
Video Slots: 5 reels or more, bonus rounds, free spins, and special features — flutter has the largest selection of games in this category.
Megaways Slots: Millions of potential winning combinations on every spin — like Gates of Olympus and Sweet Bonanza.
Jackpot slots: Progressive jackpot opportunities — high potential winnings, but with higher volatility.
Crash Games: Fast-paced games like Aviator where you need to cash out at the right moment.
If you're new, start with low-stake classic or video slots. Games with a higher RTP (Return to Player) percentage tend to perform better over the long run. To browse all slots, On the Games page Go.
Main types:
Classic Slots: 3 reels, straightforward gameplay — a great starting point for new players.
Video Slots: 5 reels or more, bonus rounds, free spins, and special features — flutter has the largest selection of games in this category.
Megaways Slots: Millions of potential winning combinations on every spin — like Gates of Olympus and Sweet Bonanza.
Jackpot slots: Progressive jackpot opportunities — high potential winnings, but with higher volatility.
Crash Games: Fast-paced games like Aviator where you need to cash out at the right moment.
If you're new, start with low-stake classic or video slots. Games with a higher RTP (Return to Player) percentage tend to perform better over the long run. To browse all slots, On the Games page Go.
For security reasons, flutter temporarily locks your account after several consecutive incorrect password attempts. This is a protective measure to keep your account safe from unauthorized access.
How to resolve it:
Short-term lock (15–30 minutes): In most cases, waiting 15 to 30 minutes allows the lock to lift automatically. After that, log in with your correct password.
If you've forgotten your password: Login page Click "Forgot Password?" and reset it using your mobile number or email.
If your account has been locked for an extended period or you're experiencing any other issue: Email us directly at support@flutter.wine or Help Center Contact live chat. Once your identity is confirmed, the support team will help recover your account — most cases are resolved within 1–2 hours.
To avoid this in the future: use a password manager or store your password somewhere safe. Keeping two-step verification enabled adds an extra layer of security.
How to resolve it:
Short-term lock (15–30 minutes): In most cases, waiting 15 to 30 minutes allows the lock to lift automatically. After that, log in with your correct password.
If you've forgotten your password: Login page Click "Forgot Password?" and reset it using your mobile number or email.
If your account has been locked for an extended period or you're experiencing any other issue: Email us directly at support@flutter.wine or Help Center Contact live chat. Once your identity is confirmed, the support team will help recover your account — most cases are resolved within 1–2 hours.
To avoid this in the future: use a password manager or store your password somewhere safe. Keeping two-step verification enabled adds an extra layer of security.