Flutter Privacy Policy – Your Complete Guide to Data Protection

Flutter (flutter.wine) is an online betting and gaming platform operated for users in Bangladesh. When you register, use our services, or get in touch with us, certain data is naturally collected and processed. This Privacy Policy explains that entire process transparently.

Flutter believes your data belongs to you. Everything we collect is used solely to improve our services and keep your account secure — never sold to third parties, never passed to advertisers. That is a core principle flutter does not compromise on.

By registering with flutter or using its services, you are considered to have accepted the terms of this Privacy Policy. If you have difficulty understanding any part of this policy, please Help Center Contact us.

Flutter collects two types of data — what you provide directly, and what is generated automatically as you use the service.

Information you provide directly:

• At registration: full name, date of birth, phone number, and email address.
• During KYC verification: National ID (NID) or passport details.
• At payment: your bKash, Nagad, or Rocket number (flutter does not store full card numbers).
• Support interactions: the content of chat messages or emails sent to our support team.

Automatically Collected Data:

Flutter only collects data for specific, legitimate purposes. Requesting or collecting unnecessary data goes against flutter's policy.

• Account Management: Identity verification is required for registration, login, and account security.
• Payment Processing: Payment details are required to process deposits and withdrawals securely.
• Fraud Prevention: Logs are analyzed to detect unusual transactions or multiple accounts.
• Service Improvement: Usage data helps us understand which features are most used and where issues arise.
• Legal Obligation: Retaining certain data is a legal requirement to meet licensing conditions and regulatory obligations.
• Responsible Gaming Monitoring: Analysing member betting patterns allows us to identify problematic behaviour at an early stage.
• Contact & Support: For sending important updates, security alerts, and support responses.

Flutter protects your data using industry-standard technology — the same level of security used in the banking sector.

Technical Safeguards:

• 256-bit SSL (Secure Socket Layer) encryption — all data between your browser and Flutter's servers is transmitted in encrypted form.
• Stored data is held on servers encrypted with AES-256 — it cannot be read directly from the database.
• Passwords are stored using bcrypt hashing — no flutter employee can ever view your password.
• Two-Factor Authentication (2FA) is available for members to enable as an optional security feature.
• Regular security audits and penetration testing are conducted.

Organisational Safeguards:

• Access to member data is restricted to staff who genuinely need it — not everyone has visibility.
• Every staff member is bound by a confidentiality agreement.
• Every instance of data access is logged and monitored.

Flutter does not share your personal data as a general practice. However, limited disclosure may occur in the following specific circumstances:

• Payment Providers: Only the minimum information necessary to process transactions via bKash, Nagad, or Rocket is shared. These providers operate under their own privacy policies.
• Game Provider: Game providers such as Pragmatic Play and Evolution Gaming receive only the minimum session data needed to run games — not your full profile.
• Legal Obligation: Information may be disclosed in response to a court order or a lawful request from a regulatory authority. Flutter will endeavour to notify the member in advance wherever possible.
• Fraud Prevention Agencies: Your name and identity may be verified against international fraud databases — this is done solely for your protection.

Outside of these circumstances, flutter does not share your data with any advertisers, data brokers, or business partners. flutter has no reservations about this.

Flutter's website uses cookies. Cookies are small text files stored in your browser that help the website recognize you. There's nothing to worry about — almost every website uses them.

Flutter uses three types of cookies:

• Essential Cookies: To maintain login sessions and verify your identity — the site cannot function properly without these.
• Functional Cookies: Remembers your preferred language, theme, and filter settings so you do not have to reconfigure them each time you log in.
• Analytics Cookies: Aggregate data on which pages are visited most and where users click is used to improve our services. No personal identifiers are included.

Most browsers let you manage cookie preferences. However, disabling essential cookies may prevent some flutter features from working correctly.

You have important rights over your personal data on flutter. To exercise any of these rights, contact the flutter Support team — responses are typically provided within 72 hours.

• Right to Access: You can request a list of all personal data flutter holds about you.
• Right to Rectification: You can request corrections to any information that is inaccurate or out of date.
• Right to Erasure: After account closure, you may request deletion of specific data (except information retained under legal obligations).
• Right to Restrict Processing: You have the right to restrict how your data is used for certain purposes.
• Right to Portability: You may request your transaction history and personal data in a portable format.
• Right to Object: You can object to your data being used for a specific purpose.

Flutter is strictly for users aged 18 and over. flutter does not collect data from minors — doing so is against our policy.

Date of birth is verified at registration and further confirmed during the KYC process. If a minor's information is ever entered into the system by mistake, that account is immediately closed and all associated data is permanently deleted.

If you suspect a minor is using Flutter, contact the support team immediately. Flutter takes a zero-tolerance approach to this.

Flutter does not retain data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For as long as the account remains active, and up to a maximum of 5 years after closure (as required by law).
• Transaction Records: Up to 5–7 years, as required by financial regulatory authorities.
• Support Contact: Up to 2 years for potential dispute resolution purposes.
• Analytics Data: Anonymised aggregate data may be retained indefinitely.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or fully anonymised so that no personal identity can be recovered.

Flutter may update this Privacy Policy as needed. For any significant changes, advance notice will be sent to your registered email or phone number, and an on-platform notification will be displayed.

You can check the "Last Updated" date at the top of this policy to see how current it is. Continued use of Flutter after any changes constitutes acceptance of the updated policy.

If you have any questions about this policy, contact us directly by email: support@flutter.wine. A dedicated member of flutter's privacy team will respond to your query.