Flutter Terms & Conditions – Complete Guide in Bengali

Flutter (flutter.wine) is an online betting and gaming platform operated for users in Bangladesh. These Terms & Conditions form a legally binding agreement between flutter and its members. By registering on or using the platform, you are deemed to have fully accepted these terms.

Some terms used in this document need clarification. "Flutter" refers to the flutter.wine platform and the company that operates it. "Member" refers to any individual registered on Flutter. "Betting" refers to Sports Betting, casino games, or any other form of wagering. "Balance" refers to the total deposited and won funds held in a member's account.

Flutter is strictly for adults — anyone aged 18 or older may register. Creating an account on behalf of a minor, or placing bets for them, is strictly prohibited. flutter reserves the right to verify a user's age at any time.

Providing accurate and truthful information at the time of registration on flutter is mandatory. If an account is created using false or incorrect details, flutter reserves the right to suspend that account and forfeit the balance at any time.

Each individual may hold a maximum of one account on Flutter. Flutter's automated system can detect attempts to create multiple accounts by the same person or from the same device, and all associated accounts may be closed as a result.

It is your responsibility to keep your account password and login details completely confidential. You must not allow anyone else to access your account. Account sharing is considered a breach of the terms and conditions and may result in account suspension.

• You must provide your correct name, date of birth, phone number, and email address when registering.
• If you ever need to update your details later, please contact the support team.
• If you notice any unusual activity on your account, notify Flutter immediately.
• Using Flutter's platform for any commercial purpose is strictly prohibited.

Under Flutter's KYC (Know Your Customer) policy, identity verification is required for withdrawals above a certain amount or to access certain features. This is done for your security — to prevent anyone else from withdrawing funds in your name.

The following documents may typically be required for KYC verification:

• A clear photo of your National ID (NID) or passport (both sides).
• Verification of bKash/Nagad number to confirm the name matches the mobile banking account.
• Proof of address where applicable (utility bill or bank statement).

Large withdrawal requests may be delayed until KYC verification is complete. Flutter's support team will assist you through the verification process every step of the way.

Flutter supports Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket — along with selected bank transfers. All transactions are secured with SSL encryption.

Deposit rules:

• Minimum deposit: ৳200.
• Deposits are usually credited instantly. If there's a delay, contact the support team with your transaction reference number.
• Only deposits from a mobile banking account registered in your own name are accepted — deposits made from someone else's number will be returned.
• Flutter will never ask you to send money to a third party's personal number for deposit purposes.

Withdrawal rules:

• Minimum withdrawal: ৳300.
• Withdrawal requests are normally processed within 1–3 hours. During peak periods, it may take up to 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit — the one exception may be after KYC verification is completed.
• Bonus funds cannot be withdrawn directly — the specified wagering requirements must be met first.
• Flutter reserves the right to carry out additional verification for unusual withdrawal patterns.

Once a bet is confirmed on Flutter, it is considered final. Bets generally cannot be cancelled after confirmation, though Flutter may offer a cash-out option in certain circumstances.

Odds displayed on Flutter are subject to change. The odds at the time your bet is confirmed are the ones that apply to your wager — any subsequent changes to the odds will not affect your bet.

• Live betting markets may change after a match starts, depending on how the game unfolds.
• If a bet is accepted at an incorrect odds due to a technical error, Flutter reserves the right to void that bet.
• If a match is cancelled, the stake for that bet will be returned to the member's balance.
• Flutter may void any bet if suspicious betting patterns or indications of match-fixing are detected.
• If a selection in an accumulator bet is voided, it will be treated as odds of 1.00.
• Betting limits are set individually for each market, and Flutter reserves the right to change them at any time.

Every bonus and promotion on Flutter has its own terms, which are clearly stated alongside the offer. By accepting a bonus, the member agrees to those specific terms.

General Welcome Bonus Terms:

• The welcome bonus is available to each new member once only.
• To withdraw bonus funds, you generally need to complete a 5–10x wagering (rollover) requirement — meaning a ৳5,000 bonus at 5x requires ৳25,000 in bets.
• The bonus portion of your balance cannot be withdrawn until its wagering requirements have been fully completed.
• Bonuses not used within 7 days of being issued will expire.

Free Spins & Reload Bonuses:

• Free spins are generally valid for use on specific slots games and must be used within 72 hours.
• Winnings from free spins are generally subject to wagering requirements.
• If multiple bonuses are active at the same time, Flutter will calculate wagering contributions in a specific order.

Flutter's Games section features titles from third-party providers such as Pragmatic Play, Evolution Gaming, and Ezugi. The RNG (Random Number Generator) for these games is regularly certified by independent third-party organizations.

The RTP (Return to Player) for each game is displayed on the game card. RTP is a theoretical long-term rate — it does not guarantee winnings in any individual session. Every spin or round is completely independent.

• If a game is interrupted mid-session due to a technical fault, Flutter's support team will review the logs and provide a resolution.
• If you lose connection during a Live Casino game, your stake is protected and the result will be available once you reconnect.
• If a software bug causes an abnormal win in any game, Flutter reserves the right to void that win.
• Each game has a set minimum and maximum bet limit that cannot be exceeded.

Flutter treats responsible gaming not just as a policy, but as a core part of its culture. The long-term wellbeing and enjoyment of its members is Flutter's top priority.

The following responsible gaming tools are always available to Flutter members:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss limit: Set a maximum loss limit in advance so you know exactly how much you can afford to lose within a given period.
• Session limit: Set a time limit on how long you can play in a single session.
• Self-Exclusion: Temporarily or permanently disable your account.
• Reality Check: At set intervals, you'll receive reminders showing how long you've been playing.

For Flutter's detailed Responsible Gaming guidelines, visit Flutter's Responsible Gaming page View.

Flutter may temporarily suspend or permanently close a member's account under the following circumstances:

• Violating any part of these terms and conditions.
• Registering with false or incomplete information.
• Creating multiple accounts or sharing an account with others.
• Involvement in fraud, hacking, or any other deceptive activity.
• Evidence of arbitrage betting or bonus abuse.
• If an account is found to belong to a minor.

Upon account closure, Flutter's policy is to return the member's legitimate balance (excluding bonuses), though Flutter also reserves the right to forfeit the entire balance in cases of terms violations.

If you'd like to close your account, contact Flutter's support team directly. It's advisable to withdraw your remaining balance before closing.

If you have a dispute regarding any bet or transaction, contact Flutter's support team directly in the first instance. Most disputes are resolved quickly through support.

When raising a dispute, please have the following information ready:

• The nature of the dispute (bet, payment, bonus, etc.).
• The relevant date and time.
• The reference number of the transaction or bet.
• Any screenshots or supporting evidence.

Flutter reviews all disputes impartially and typically provides a resolution within 72 hours. More complex cases may take additional time.

Flutter reserves the right to update these terms at any time. For significant changes, members will be notified in advance by email or via an in-platform notification.

Continuing to use Flutter after any changes to the terms will be taken as your acceptance of the updated terms. We recommend checking this page regularly to stay informed.